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Octasmart Essentials

Limited warranty terms & conditions

Octaspring® has passed the highest quality standards not just in sleep, but also in the very demanding aerospace industry, bringing first-class sleep to your bedroom. We are using the best quality materials, which have been tested extensively assuring its longevity and we are happy to give 2-year warranty on OCTAsmart® pillow.

1. OCTAsmart® Essentials provides a 2-year warranty for OCTAsmart® Essentials pillows and guarantees the quality of materials and workmanship within the warranty period.
2. Removable pillowcase is provided with 1-year warranty for the quality and workmanship of the product.
3. We will replace or repair the OCTAsmart® Essentials pillow or pillowcase due to faulty workmanship or material defects at no charge during the period of warranty, subject to limitations of this warranty.
4. OCTAsmart® Essentials will cover all the related costs for repair or replacement of the product to the original retailer. Additional transportation costs are the responsibility of the customer.
5. The warranty is valid from the date of product purchase and valid for 2 years and can be claimed by presenting the original proof of purchase.
6. In the event of any product repair or replacement the warranty will not be renewed or extended but will continue from the original date of purchase.

Warranty is not valid when:

1. When the product has been damaged due to misuse, careless treatment or physical abuse.
2. When the pillowcase has been cut, torn or burnt.
3. Due to normal product wear and tear.
4. When the product is not in a hygienic state or when the returned product has not been protected from damage during transport.
5. When the customer cannot supply an original proof of purchase.
6. For additional transportation costs.

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